Returns

We hope that you find your order more than satisfactory and to our usual standards. However, we understand that you may wish to return your order or part of it.

To do so, simply follow these easy steps.

Using the returns form included in your parcel.

  1. Enter the quantity to be returned in the QTY Returning field 
  2. Enter the reason code (shown below) in the Reason for return field.
    A) Too Big
    B) Too Small
    C) Colour
    D) Ordered more than one for choice
    E) Not suitable
    F) Wrong goods received
    G) Arrived too late
    H)  Faulty
    I) Other
  3. Repackage the garment(s) with their original packaging ensuring all the labels are attached.
  4. Take the package to your local Post Office and return to us. We recommend that you obtain proof of return. Please note that we will not be responsible for any goods lost in transit. Returns are at your cost.
  5. Return the package back to us:-
    Greenwoods Returns
    Albion Mills
    Albion Road
    Greengates
    Bradford
    BD10 9TQ

Please ensure you return your unworn goods, as sold, with all original packaging, tags and labels attached, within 30 days of receipt letting us know your order number and the items you wish to return. In addition, shoes must be returned in their original, undamaged shoe box.

When your refund has been approved, you will receive your refund via the same means used to make your purchase; within 14 calendar days. If your item is faulty or wrongly delivered, we may also refund the returned postage costs.

Products that have been altered by you are non-refundable.

All promotional offers, i.e 3 for 2, must be returned in their entirety. Failure to return all products from the offer may result in a delay to your refund or exchange until all products considered part of the offer are returned, or result in the full price being charged for the products required.

At this time, we are unable to accept returns to stores.

Returned items which are not in new or unused condition or which are returned after the approval period will not be credited and the goods will be returned to you.

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© GREENWOODS 2017