FAQs

How do I search for the item I want?

We have carefully placed our products in categories to make it easier to buy. Simply use the menu to hover over the category you need and our stylish drop down menu system with make life easy for you to select the product category you are looking for.

If you are specifically looking for a certain colour of product or one that isn’t shown in the drop down menu, you can search the product you desire in the search box. The search box can be found at the top right hand corner of every screen. Hint! It says Search on it.

Want to refine your product search? We have a refine by menu on the left of each product listing. Simply tick the size or colour you are looking for and our website will remove the product you don’t want to see.

How do I know the item will fit me?

We have listed the sizes for each product in the product view. Under the size and quantity select, there are a few tabs, select the size guide tab and you can see the sizes and fits for that product.

Don’t worry if the item does not fit once you have received it simply send it back and we will refund you (terms and conditions apply).

How do I measure myself?

Please click here for an easy step by step way to measure one self

How do I order a suit?

We have two types of suits, a fixed suit and a mix & match suit.

To order a fixed suit, order the size of jacket you require. The trousers are a fixed measurement (it rather gives it away in the name fixed suit) our fixed suits are typically a difference of 6 inches from the Jacket size. So for example, if you order a 40R jacket, you will receive 34R trousers.

To order a mix and match, well you order these separately so you decide what trouser size to order. Tip! Order your waist size, you will find they fit better.

How Can I hire a Suit?

1860 suit hire by Greenwoods is the place to hire a suit. Check out the extensive hire range order request a brochure at the 1860 website. 1860.com

How do I place an order?

Seen something you like, Great! The Add to Basket button is the big green button to the right of the product info. Just to confirm to you that the product has been added to your shopping basket, a little pop down notification will appear. You can ignore it and it will go away after a few seconds. But if you are ready to checkout, we have placed a checkout button right there for you.

When will my order be dispatched?

Once payment for your order has been received, we will process your order. We will send you a confirmation email to let you know your order is on the way. We aim to deliver your order within 5-7 working days.

How do I return my order?

We understand that you may wish to return your order or part of it. To do so, simply follow the easy steps here.

How do I redeem a promotional code/voucher code?

Promotional codes can be used on the site, whether you have a business to business code or found one on such sites as www.shoppingvouchers.co.uk. Once you have finished selecting the products you wish to purchase, you will go to the Checkout. Simply enter the promo code in the Promotional/Free Delivery Code section under the order details and click the Apply Code button. (terms and conditions apply).

Can I change the details of an order once it is placed?

Once an order has been placed and a confirmation email has been sent you cannot change any part of the order, however, you can email our customer services department here and if possible we will change your order, subject to status.

Can I add to an order once it is placed?

Once an order has been placed and a confirmation email has been sent you cannot change any part of the order. However, you can place a separate order for the item(s) you wish to add and email our customer services department here and if possible, we will send your orders together and refund the delivery charge for the item(s) you have ordered in addition to your original order.

Which Methods of Payment Can I Use?

We accept all major credit and debit card and Paypal.

How do I keep up with updates to your website?

This is easy, all you need to do is sign up for our newsletter here, or why not follow us on Twitter & Facebook. Greenwoods FacebookGreenwoods Twitter

STAY UP TO DATE

WE ACCEPT THE FOLLOWING

© GREENWOODS 2017