Delivery & Returns Policy
BANK HOLIDAYS
Please note that due to the Bank Holiday Easter Weekend, orders might be disrupted due to couriers not working. Please bear this in mind when placing an order to avoid disapointment.
When Will My Goods Be Delivered?
Orders are delivered by a third party courier that will aim to deliver within 5-7 working days Monday – Friday, please note that this does not include Bank Holidays. Confirmation emails will be sent to the email address used on the account. On the day the delivery has been arranged, a 1 hour time window will be advised for your delivery. Tracking your order and rearranging the day and time can all be done easily from your confirmation email.
How Much Will it Cost?
A standard charge of £4.95 will be charged for each order.
Where Do You Deliver?
We deliver all over the UK but unfortunately we cannot deliver to the following postcodes.
Plus BFPOs, Airports, any address not in the United Kingdom
Which Courier Service Do You Use?
We use DPD courier service. This is a lifestyle courier offereing a unique pre advised, one hour time delivery. Once your order has left the warehouse, the courier will email you to confirm the day of delivery. On the day of delivery, an email will be sent to advise the one hour window. Tracking your order and rearranging the day and time can all be done easily from your confirmation email.
How Do I know My Order Has Been Dispatched?
When your order is dispatched you will receive an email that is generated upon departure of the order. Within this email you will get a unique reference code to track your order, this allows you to log onto our delivery portal and track your delivery at anytime.
Can I nominate a safe place to leave my order if I am out?
Unfortunately not. We need to keep your order safe so once an order has been placed we will deliver to the delivery address. The delivery address can be different to the billing address when you are placing your order.
Is there an option for next day delivery?
Unfortunately at the moment we only offer the standard 5-7 working day delivery service. You can track your order to see when it is due to be with you.
I have received a faulty item, what do I do?
Our quality control team work very hard to ensure that the garments you receive are of the highest quality. If you receive a faulty item please ensure that you do not take the red tags off it. When returning to us please ensure that you clearly indicate the fault on the returns note, using the correct reason code, give us a brief description of the fault and select whether you would like a refund or a replacement. We will not indemnify against any loss of profits, any indirect and/or consequential losses. In any event our liability is limited to the full cost of the order in connection with which any claim or potential claim relates. We will not refund the customer's account until we have received the faulty item(s) and are satisfied the fault is genuine.
I have received an incorrect item in my order, what do I do?
If this is the case please contact us straight away at info@greenwoodsonline.com . We will try and deal with your query within 24 hours.
There are missing elements to my order, why?
We sometimes send items separately depending on stock availability. If we are sending items in separate packages we will contact you and notify you of this.
Can I Buy Gift Vouchers online?
At the current time unfortunately we cannot issue gift vouchers online. If you would like gift vouchers please visit one of our branches (CLICK HERE FOR LIST)
We hope that you find your order more than satisfactory and to our usual standards. We understand that you may wish to return your purchases and you have 30 days to do so. Returned items which are not in new or unused condition or which are returned after the approval period will not be credited and the goods will be returned to you.
Please follow the below easy steps to ensure the smooth running of your return:
1. Fill out the returns form that will be within your purchase. If the garment is faulty please give a brief description of the fault.
2. Repackage the garments with their original packaging ensuring all the labels, especially the security labels are in place. Also include the returns form.
3. Address as follows –
Returns
Greenwoods
Albion Mills
Albion Road
Greengates
Bradford
BD10 9TQ
Take the package to your local Post Office and return to us. We highly recommend that you do this via recorded delivery and retain proof of purchase. Please note that we will not be held responsible for any goods lost in transit. Returns postage is at your cost.
If you find that you do not want the product once you have received it just follow these easy steps –
1. Pack your items in their original packaging
2. Fill out the returns form to tell us why you are returning the product and put into the package.
3. Address the front of the package
4. Post the package back to us at the following address–
Returns
Greenwoods
Albion Mills
Albion Road
Greengates
Bradford
BD10 9TQ
Please ensure that you obtain proof of postage.
We do not accept any responsibility for any loss of items by postage until it is in our possession.
We will then issue a refund within 14 days.
Suit Bundle Returns and Terms
Returning of One Item in a Suit Bundle -
We will not refund for parts of a bundle – all items within a suit bundle are treated as one product and all items must be returned together. There will be no part refunds for bundle items. If items are returned and parts of the bundle are missing no refund will be issued until all parts are returned and received by Greenwoods.
Exchanging Products for Bundles -
In certain circumstances a customer may require to change a product size or receive a replacement for faulty items. If you would like to do this please contact our customer service team via info@greenwoodsonline.com or 01274 659 650. Please note that “Fixed Suits” cannot be split so size changes must be made for whole suit and so both jacket and trouser must be returned.
Promo codes and suit bundles -
No other promotion or money off voucher can be used in conjunction with the suit bundle.