Delivery

How Much Will it Cost?

A standard charge of £4.95 will be charged for each order.

When Will My Goods Be Delivered?

Orders are delivered by a third party courier who will aim to deliver within 5-7 working days (7-10 working days during promotional periods) Monday – Friday, please note that this does not include Bank Holidays or the day you order. Confirmation emails will be sent to the email address used to place your order. Tracking your order and rearranging the day and/or time can all be done easily from your confirmation or despatch email/text message. 

Where Do You Deliver?

We deliver all over the UK but right now, we cannot deliver to these post code areas:

AB31', 'AB33', ' AB34', ' AB35', ' AB36', 'AB37', 'AB38', 'AB44', 'AB45', 'AB46', 'AB47', 'AB48', 'AB49', 'AB50', 'AB51', 'AB52', 'AB53', 'AB54', 'AB55', 'AB56', 'FK17', 'FK18', 'FK19', 'FK20', 'FK21', 'FK22', 'FK23', 'FK24', 'FK25', 'FK26', 'FK27', 'FK28', 'FK29', 'FK30', 'FK31', 'FK32', 'FK33', 'FK34', 'FK35', 'FK36', 'FK37', 'FK38', 'FK39', 'FK40', 'FK41', 'FK42', 'FK43', 'FK44', 'FK45', 'FK46', 'FK47', 'FK48', 'FK49', 'FK50', 'FK51', 'FK52', 'FK53', 'FK54', 'FK55', 'FK56', 'FK57', 'FK58', 'FK59', 'FK60', 'FK61', 'FK62', 'FK63', 'FK64', 'FK65', 'FK66', 'FK67', 'FK68', 'FK69', 'FK70', 'FK71', 'FK72', 'FK73', 'FK74', 'FK75', 'FK76', 'FK77', 'FK78', 'FK79', 'FK80', 'FK81', 'FK82', 'FK83', 'FK84', 'FK85', 'FK86', 'FK87', 'FK88', 'FK89', 'FK90', 'FK91', 'FK92', 'FK93', 'FK94', 'FK95', 'FK96', 'FK97', 'FK98', 'FK99', 'IV1', 'IV2', 'IV3', 'IV4', 'IV5', 'IV6', 'IV7', 'IV8', 'IV9', 'IV10', 'IV11', 'IV12', 'IV13', 'IV14', 'IV15', 'IV16', 'IV17', 'IV18', 'IV19', 'IV20', 'IV21', 'IV22', 'IV23', 'IV24', 'IV25', 'IV26', 'IV27', 'IV28', ' IV30', 'IV31', 'IV32', 'IV33', 'IV34', 'IV35', 'IV36', 'IV37', 'IV38', 'IV39', ' KW1', 'KW2', 'KW3', 'KW4', 'KW5', 'KW6', 'KW7', 'KW8', 'KW9', 'KW10', 'KW11', 'KW12', 'KW13', 'KW14', ' PA21', 'PA22', 'PA23', 'PA24', 'PA25', 'PA26', 'PA27', 'PA28', 'PA29', 'PA30', 'PA31', 'PA32', 'PA33', 'PA35', 'PA36', 'PA37', 'PA38', 'PA39', 'PA40', 'PH18', 'PH19', 'PH20', 'PH21', 'PH22', 'PH23', 'PH24', 'PH25', 'PH26', 'PH30', 'PH31', 'PH32', 'PH33', 'PH34', 'PH35', 'PH36', 'PH37', 'PH38', 'PH39', 'PH40', 'PH41', 'PH42', 'HS1', 'HS2', 'HS3', 'HS4', 'HS5', 'HS6', 'HS7', 'HS8', 'HS9', 'IV40', 'IV41', 'IV42', 'IV43', 'IV44', 'IV45', 'IV46', 'IV47', 'IV48', 'IV49', 'IV50', 'IV51', 'IV55', 'IV56', 'KA27', 'KA28', 'KW15', 'KW16', 'KW17', 'PA20', 'PA34', 'PA41', 'PA42', 'PA43', 'PA44', 'PA45', 'PA46', 'PA47', 'PA48', 'PA60', 'PA61', 'PA62', 'PA63', 'PA64', 'PA65', 'PA66', 'PA67', 'PA68', 'PA69', 'PA70', 'PA71', 'PA72', 'PA73', 'PA74', 'PA75', 'PA76', 'PA77', 'PA77', 'PH42', 'PH44', 'ZE1', 'ZE2', 'ZE3', 'BT', 'IM', 'TR21', 'GY', 'JE'

BFPOs, Airports, any address outside of the United Kingdom

Bank Holidays 

Please note that if you place your order over a Bank Holiday Weekend, orders may be disrupted due to couriers not working. Please bear this in mind when placing an order to avoid disappointment.

 

How Do I know My Order Has Been Dispatched?

When your order is dispatched you will receive an email with a unique reference code to track your order, this allows you to view our delivery portal and track your delivery. Please note that it can take a couple of hours for the delivery to appear on the online tracker.

Can I nominate a safe place to leave my order if I am out?

We need to keep your order safe so once an order has been placed we will deliver to the delivery address. The delivery address can be different to the billing address when you are placing your order but we cannot leave the parcel in a nominated place.

Is there an option for next day delivery?

At the moment we only offer the standard 5-7 working day delivery service. You can track your order to see when it is due to be with you. We are working on a new delivery process to enable quicker deliveries.

I have received a faulty item, what do I do?

Return it to us as soon as possible. If you receive a faulty item please ensure that you do not take the red tags off it. Follow the returns procedure set out on the return form with your parcel.

When returning your items please ensure that you clearly indicate the fault on the returns note, using the correct reason code, give us a brief description of the fault and select whether you would like a refund or a replacement.

I have received an incorrect item in my order, what do I do?

If this is the case please contact us straight away at info@greenwoodsonline.com . We will deal with your query within 48 business hours.

There are missing elements to my order, why?

We sometimes send items separately depending on stock availability. If we are sending items in separate packages we will contact you and notify you of this.

Can I Buy Gift Vouchers online?

Yes you can, however Gift Cards cannot be used to purchase on our website.

The boring bits – Terms and Conditions

Orders are delivered by a third party courier who will aim to deliver within 5-7 working days (7-10 working days during promotional periods) Monday – Friday, please note that this does not include Bank Holidays or the day you order. Confirmation emails will be sent to the email address used to place your order. Tracking your order and rearranging the day and time can all be done easily from your confirmation email. 

We will not indemnify against any loss of profits, any indirect and/or consequential losses. In any event our liability is limited to the full cost of the order in connection with which any claim or potential claim relates. We will not refund the customer's account until we have received the faulty item(s) and are satisfied the fault is genuine.

STAY UP TO DATE

WE ACCEPT THE FOLLOWING

© GREENWOODS 2017